Join us at the Wayside in on tuesday October 8, 2013 for a presentation on the Bruce Freeman Rail Trail project. Our guest speakers will be:
Dick Williamson (from Friends of the Bruce Freeman Rail Trail)
Pat Brown (from the town committee for the Trail)
We hope to see you there!
In the current business climate, service organizations need to provide the ultimate customer satisfaction to drive loyalty and repeat business. From your customer’s perspective this means having the right person, with the right skills, at the right time. Dr. Carol DeMoranville, Professor and Chair of Marketing at Bryant University will show you how to offer consistent, high quality service to maximize customer satisfaction and increase sales. Guests will also learn about the foundations of successful relationship marketing, communication management strategies and effective service recovery tactics.
To register, please visit www.middlesexbank.com/businesssuccess by September 9, 2013.
We look forward to seeing you at our Business Success Seminar.
Business Development Officer
Customer Satisfaction: The Keys to Achieving Excellence
Tuesday September 17, 2013
Q & A: 9:00-9:30am
The VERVE Crowne Plaza-Natick
1360 Worcester Road
Natick, MA 01760