Middlesex Savings Bank Business Success Seminar

In the current business climate, service organizations need to provide the ultimate customer satisfaction to drive loyalty and repeat business. From your customer’s perspective this means having the right person, with the right skills, at the right time. Dr. Carol DeMoranville, Professor and Chair of Marketing at Bryant University will show you how to offer consistent, high quality service to maximize customer satisfaction and increase sales. Guests will also learn about the foundations of successful relationship marketing, communication management strategies and effective service recovery tactics.

To register, please visit www.middlesexbank.com/businesssuccess by September 9, 2013.

We look forward to seeing you at our Business Success Seminar.

Regards,
Maud Dentico
Business Development Officer
Email me
508-315-5286

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Seminar Details

Customer Satisfaction: The Keys to Achieving Excellence

Tuesday September 17, 2013

Networking: 7:30-8:00am
Presentation: 8:00-9:00am
Q & A: 9:00-9:30am

The VERVE Crowne Plaza-Natick
1360 Worcester Road
Natick, MA 01760

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