Middlesex Savings Bank Business Success Seminar

In the current business climate, service organizations need to provide the ultimate customer satisfaction to drive loyalty and repeat business. From your customer’s perspective this means having the right person, with the right skills, at the right time. Dr. Carol DeMoranville, Professor and Chair of Marketing at Bryant University will show you how to offer consistent, high quality service to maximize customer satisfaction and increase sales. Guests will also learn about the foundations of successful relationship marketing, communication management strategies and effective service recovery tactics.

To register, please visit www.middlesexbank.com/businesssuccess by September 9, 2013.

We look forward to seeing you at our Business Success Seminar.

Maud Dentico
Business Development Officer
Email me


Seminar Details

Customer Satisfaction: The Keys to Achieving Excellence

Tuesday September 17, 2013

Networking: 7:30-8:00am
Presentation: 8:00-9:00am
Q & A: 9:00-9:30am

The VERVE Crowne Plaza-Natick
1360 Worcester Road
Natick, MA 01760




2013 Fourth of July Parade! – Details and Information

This olde town tradition is a sight to behold, for the youngest of young or the oldest of old. The floats are unveiled and the ribbons adorned, the blare of the fire truck sirens and antique car horns. The bands they will march or ride on a float, the kids are on bicycles, rollerblades, scooters or boats. The political players they walk and shake hands. The Militia are coming for all who are fans. Family and Friends, come one, come all. Wave the flag, and have a Ball!!

Details on the “Sudbury Chamber of Commerce 4th of July Parade”

Start Time: 1:00 PM on July 4, 2013 – Rain or shine!

Parade Theme: Sudbury Through the Eyes of Children

End Time: Roughly 2:30 PM. Depending on where you sit on the route the parade will take about an hour to pass.

Start Location: Corner of Union Ave and Route 20.

End Location: Sudbury Town Hall.

Parade Marshall: Mr. Ed Gottmann

Scheduled Performers:

Sudbury Companies of Militia & Minute
Sudbury Ancient Fyfe and Drum Companie
Alan and the Alligators Band
Bruce Marshall Group
The Van Burens
Burnhardt Bavarian Brass Band
Jambalaya Jazz Band
Manchester Pipe Band
Middlesex County Volunteers
Natick Legion Band
New Liberty Jazz Band
Royal Irish Artillery
Tony Barrie Marching Band
Tortorelli’s Worcester Sound and Lights
Boston Windjammers
Worcester Brass Band
Fire House Dixie Band
North End Marching Band
Middlesex County 4-H Fife and Drum Corps

Judging Time: Judging for all floats will begin at noon on July 4th, 2013.

Street Closures: The Sudbury Police Department typically closes the area of the route starting at 12:30 the day of the parade.

Viewing: Spectators are allowed to stand or sit anywhere along the parade route. What is so great about this parade is there really are no bad seats! Don’t forget to bring your lawn chairs, water bottles and sunscreen!

Again we are looking forward to seeing you all there for what promises to be another great family fun parade.

The Chamber would to extend our deepest thanks to the Board of Selectmen, Fire Chief Miles and The Sudbury Fire Department for all their help with this years parade and banners!

Stay tuned, connect with us on Facebook or sign up for our newsletter to continue to get more details about the parade over the next few weeks.

Sudbury Mourns the Loss of Ron Stephan, Former Chamber of Commerce President

Family and friends were saddened to learn of the death of Ronald A. Stephan, long time President of the Sudbury Chamber of Commerce and co-founder of Prudential Ursula M. Stephan Realtors, Sudbury, who died in Delray Beach, Florida on Saturday, March 23, 2013 following a brief illness. A resident of Sudbury for over 35 years, upon retirement in 2005 he and his wife, the late Ursula M. “Babe” Stephan moved to Kennebunk, Maine and also established a winter home in Boca Raton, Florida. Born in Buffalo, NY, he was the son of the late Albert and Jessie (Francis) Stephan. He would have turned 80 on April 30, of this year.

He served with the United States Army Medical Corps during the Korean War from 1950 to 1952, attended the University of Buffalo and married Ursula Muto in 1954. Mr. Stephan joined National Cash Register (NCR) as Administrative Assistant, then on as Salesman, District Manager, Northeastern Division Manager, and finally New England Regional Manager, ending his tenure with NCR after 26 years. He then joined Business Information Products Division of United Computing Corp. as Eastern North America Division Manager. In 1986 he joined his wife when her real estate company was selected as one of the first in the New England states to represent the prestigious Prudential Real Estate Affiliates.

Prior to his years in Sudbury, Ron had been the President of the Buffalo Junior Chamber of Commerce; Chairman of the Junior Chamber of Commerce National Convention; Member of the Board of Directors for the Buffalo Chamber of Commerce; Board of Directors Muscular Dystrophy, Buffalo Chapter; and the Buffalo Area Boy Scouts of America.  After moving to Sudbury, he volunteered as Coach of Sudbury Little League and Coach of Sudbury Pop Warner Football. He served on the Sudbury Finance Committee from 1978-1981 and was elected President of the Sudbury Chamber of Commerce from 1987, serving until his retirement. Mr. Stephan received the Boy Scouts of America “Good Scout” award in 2003, and he and Mrs. Stephan were named 4th of July Parade Marshalls in 2007 in recognition of their work to raise funds for the holiday celebration through the Fire Cracker Ball.

Mr. Stephan was predeceased by his sons Gregory and Keith Stephan and is survived by his sons: Louis Stephan and his wife, Lisa Dropkin, of Sudbury; Scott Stephan and his fiancée, Vicki-Ann Girard, of Kennebunk, ME; and Ronald Stephan, Jr. and his wife, Andrea, of Scarborough, ME. He also leaves his grandchildren: Lynn Stephan; Sarah Schweiker and her husband, Ryan; Beth Eddy and her husband, Nick; Madeleine and Louis Stephan, Jr.; Aja Stephan Allan and her husband, Garry; Deanna Perez and her husband, Hector; Josiah Stephan; Gregory and Ronald Stephan; and three great grandchildren. He also is survived by his brother and sister in law, Richard and Doris Stephan of New York.

A Funeral Mass will be celebrated Tuesday, April 2, at 10:00 am at Our Lady of Fatima Church, 160 Concord Rd., Sudbury, followed by interment in Wadsworth Cemetery, Sudbury. Visitation will be Monday, April 1 from 4:00 pm to 8:00 pm at the Duckett – J. S. Waterman & Sons Home of Memorial Tribute, 656 Boston Post Rd., Rt. 20, Sudbury. Memorial donations should be directed to the American Lung Association, 400 Totten Pond Rd., Waltham, MA 02451 or to the charity of one’s choice. For additional information, tributes and guest book, please visit www.duckett-waterman.com

Chamber Meeting 3/12/13 – Matthew R. Sisk – Small Business Administration

This month the chamber welcomes Matthew R. Sisk of the Small Business Administration.

Matthew has been with the Small Business Administration since March of 2009. During his time he has worked as in the Regional Administrators office and currently is assigned to the Massachusetts District Office as a Business Development Specialist. Matthew’s responsibilities include outreach and partnering with the Metro Boston area small business community in showcasing SBA programs. Matthew has a two degree from Assumption College one in Classics the other in History and prior to joining SBA worked for the U.S. General Services Administration and the Commonwealth of Massachusetts.

Matthew will discuss “The SBA Advantage” – An overview of SBA’s programs and services.

This FREE workshop will help you gain a better understanding of the various SBA programs and services that are available to prospective or current entrepreneurs who need assistance in starting or expanding their businesses.  General information will be provided on the following programs and services:

  • SCORE – Counselors to America’s Small Business
  • Small Business Development Centers
  • Women’s Business Centers
  • SBA Loan Guaranty Program
  • 8(a) Business Development Program
  • HUBZone (Historically Underutilized Business Zones) Program
  • Government Contracting Opportunities



Prudential Stephan REALTORS “Prudential Pilgrims” was one of the top fundraising teams at this years Greater Boston Food Bank’s Thanksgiving Food Drive!


Boston – The Greater Boston Food Bank (GBFB) distributed meals to more than 76,000 families this Thanksgiving, a 37.6 percent increase over last year’s total. The distribution provided holiday meals to many of the one in nine eastern Massachusetts residents in need of food assistance.

In addition to a successful annual online Turkey Drive, increased monetary donations enabled GBFB to honor requests for alternate meal options. GBFB was able reach more families by providing turkey, whole chickens and other poultry to meet the specific needs of each family…. READ MORE


1/27/13 – 11th Annual Summer Camp Fair at Lincoln Sudbury Regional High School

We are hosting the 11th Annual Summer Camp Fair at Lincoln Sudbury
Regional High School, 390 Lincoln Road, Sudbury, MA on Sunday, January
27, 2013 11:00am – 2:00 pm . Over 80 camps will be offering
information on day, overnight and travel programs for students in
grades K-12. Parents and students will have the opportunity to meet
and speak with representatives from these camps offering unique
programs including travel, community service, arts, sports, academic
enrichment and traditional camp options. Please join us and bring the
kids- Admission is FREE

For additional information, please visit our website

12/11/12 – Holiday Party and Toys for Tots Drive!!!

Come one, Come all and Join us in our Grand Opening Holiday Party and Toys for Tots Drive
Hosted By:
Prudential Stephan REALTORS

Law Office of Lisa Dropkin

The Parmenter Foundation

Sudbury Family Chiropractic

Cruise Planners
December 11th    2012 at 5:30 p.m.
400 Boston Post Road, Sudbury, MA 01776

Sudbury Girls Cheerleading Squad Needs Your Help at Disney National Competition!

American Youth Football Association  is a national youth football and cheerleading organization. The Sudbury girls cheerleading squad has won first place at the regional’s and they now are going to the National competitions next week in Disney. JFYI this squad probably is better known to all under their former affiliation—Pop Warner.

Charlene Jackson, Colleen Fallo, and Mel Martinez are the head coaches along with 2 High School coaches. There are 19 cheerleaders, 4 coaches and multiple chaperones. Last year the squad made the town of Sudbury proud and took second place at the Nationals in Disney. This year we have a dilemma and that is that due to all town and state funding constraints and the fact that Pop Warner, who previously helped with the funding,  is no longer contributing scholarships to the girls truly in need nor any financial assistance to the others. We estimate between the airfare, hotels, buses and car rentals that the average expense per girl will exceed $1,000 each and there are approximately 32 individuals that are part of the program including coaches and chaperones.

It is unfortunate that there is no school funding for this important competition and we truly need your support. Simple math is we need $32,000.00 to fund the competition and any monies contributed will go first and foremost to the girls who need it the most. From a competitive standpoint this competition has significance to our town and I think this year they may very well win the whole thing. As a Sudbury business person this is a cause that needs your help and you will be put on our website and in the Town Crier Newspaper when the story gets out. As a human interest story I honestly can say from observation—-This is a reward able cause and greatly needed.

Checks should be sent and made out to Sudbury Youth Football and Cheer ( SYFC ) in care of Michelle Palmer the treasurer. JFYI Fed ID # 04-279678. Mail to 48 Thornberry Lane Sudbury MA 01776. Should you have any questions please call me, Anna Weiss , at 413-210-6561.

We greatly appreciate your generosity and Go Warriors!